You are important to us. We always aim for customer satisfaction and good communication.
- We accept returns and exchanges in unused condition in the original packaging within 30 days of receipt of your order.
- If you need to return an item, please use the Contact Us link with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- We require that you contact us for a return authorization and instructions prior to accepting your return.
- If you need to exchange an item due to ordering the wrong size, please contact us and we will arrange an exchange..
- In the case of defects in workmanship, or material, please contact us and we will give you instructions regarding return. In this case we pay all shipping and will refund or replace in full at our expense.
- **If you simply change your mind, please contact us and we will give you instructions regarding the return - In this case, you will be responsible for paying for the return tracked shipping, and the return may impose a restocking fee of up to 20%
- In the event that we need to issue a refund, you should expect it to take as long as 4 weeks to complete the process.. Refunds will be processed withing 3 business days upon receipt of the returned item..
** please note - some items may not be returned - such as personalized items, custom orders or earrings..